The Infinite Link provides exceptional cultural training to government agencies, including effective communication with both the Deaf and Hard of Hearing communities and differences between the two. We explain how the relay system works, thus giving your employees a better understanding how to appropriately communicate and respond to both communities. We also provide the latest FCC and ADA regulations to ensure your employees remain compliant.
Are you hanging up on potential customers? Is your business being targeted by fraudulent callers? The Infinite Link trains your employees to understand the relay system and effectively communicate with the Deaf and Hard of Hearing. The system educates your employees to recognize fraudulent relay phone calls, protecting you and your business from scams and potential lawsuits. We also offer solutions to increase revenue and draw customers to your business.